Customer service stories inspire me and make me wonder how I (and each member of our organization) can apply that same level of service to our customers, talent, and staff. With this in mind, I recently asked my team: what is the best customer service you have received? Check out their responses, and then share your story on our Facebook page.
Category Archives: Employer Tips
The US is facing a talent shortage — a shortage to the tune of 6.6 million jobs! The competition is fierce. And that’s why employer branding has become an important part of talent acquisition and retention. In fact, it may be just as important as the marketing strategies you use to woo customers. Here are my six go-to strategies that benefit both employers and employees.
We all appreciate good customer service but don’t always take time to recognize it. This year, make a point of showing your appreciation to employees who really understand your customer base by celebrating Customer Service Week. Here are a few of our favorite ways to celebrate!
As the weather gets colder and the leaves start to turn, it’s not just fall that’s on the horizon. It’s also time to start thinking about your staffing needs for the upcoming year. Here are five steps I recommend when developing a strategic – and successful! – staffing plan for 2019.
What does workplace culture really mean? Why is it important? How can employers build a better culture? Discover the answers to these questions and more in this infographic!
Most workplaces offer some form of employee training. Training formats can range from getting hands-on experience to reading user manuals to watching online videos. It’s so important to take different learning styles into consideration when developing a training program.
Employee training programs are an important part of both individual and organizational development. When you invest in staff, you’re also making a huge investment in your business. If you’re looking to give your training programs a boost, take a cue from these companies with great training programs.
One of the biggest mistakes businesses can make when developing a training program is waiting for perfection. Perfection has no business in, well, business, and in many instances, it can actually get in the way of business productivity. Learn more and read our top 7 employee training tips!
There are so many ways to use social media to attract new talent. To effectively build, grow, and nurture your network, consider these 8 tips.
Starting a new job is stressful. It’s almost like being the new kid in school! It’s also an exciting time for both the employee and the employer, and so it should be a positive experience. A warm welcome can boost job satisfaction, productivity, and retention – a win-win! I recently asked my team to share their strategies for welcoming new employees. Take a read! And then leave a comment on our Facebook page letting us know how YOU think employers should welcome new employees to the team!